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Lifecycle Support & Maintenance

Keep your industrial systems up and running and protect your production for the long haul.

Maintenance, monitoring, and support for your systems to ensure business continuity and industrial performance.

Your Challenges

In industry, performance depends directly on system availability: automation, SCADA, MES, industrial networks…

Common pain points :

  • Unplanned production shutdowns that hit revenue directly
  • Aging or obsolete systems (PLCs, SCADA, physical or virtual servers)
  • Reliance on limited in-house resources or multiple vendors
  • Uncontrolled updates that can cause malfunctions
  • Difficulty ensuring cybersecurity in industrial (OT) environments
  • The result : lower availability, reduced performance, and greater risk to business continuity.

Our Solution

At ISII-Tech, we offer a comprehensive lifecycle support and maintenance approach designed to ensure the stability, availability, and longevity of your industrial systems.

At the core of our support offering is Application Management Services (AMS), delivering fast, structured response. ISII-Tech uses a ticketing platform (Freshdesk) for clear communication and easy tracking of your requests. Our dedicated support team is available 24/7 and can draw on the full range of ISII-Tech’s expertise at any time. For us, solving a problem is always a team effort: every engineer brings their expertise to the support team to tackle even the most complex situations.

Audit & Current-State Assessment

  • Analysis of your automation / SCADA / industrial IT / DCS / reporting architecture
  • Identification of obsolete hardware and software
  • Risk assessment (availability, security, redundancy)
  • Mapping of critical equipment

Preventive Maintenance

  • Regular system checks
  • Functional testing
  • Maintenance scheduling
  • Performance and alarm checks

Corrective Maintenance

  • Rapid response to incidents
  • Troubleshooting and repair
  • Bringing facilities back online
  • Remote or on-site technical support

Backup & Recovery Management

  • Automated backup strategy
  • Restore testing
  • Disaster recovery plan (DRP)
  • Shorter restart times

Support & Assistance

  • Dedicated technical support
  • Service level agreements (SLAs)
  • User assistance
  • Continuous system improvement

Technologies & Partners

We support all of your industrial systems :
  • PLCs : Siemens (TIA Portal, STEP 7, PCS 7, Unified) – Schneider (PL7 Pro, Unity, Control Expert)
  • SCADA : AVEVA (OMI, HMI, Reports) · Siemens WinCC (WinCC Classic, WinCC Unified)
  • DCS : PCS 7
  • MES : AVEVA (Work Tasks, Operations, Performance, Quality) and industrial IT systems
    Industrial networks
  • Servers : virtualization, databases

Your Benefits

A structured, well-managed support and maintenance program delivers :

Higher facility availability

Significantly fewer unplanned shutdowns

Longer system life

Secure industrial environments

Lower long-term maintenance costs

Better overall performance

Case Studies

Case Study

Manufacturing Industry

  • Challenge : Reduce recurring failures on a SCADA system
  • Solution :
  • Implementation of a support and maintenance contract
  • Monitoring of servers and SCADA
  • Preventive and corrective maintenance
  • Incident knowledge capture
  • Root cause identification
  • Résults :
  • 40% fewer incidents in 1 year
  • Faster resolution times
  • Improved availability